Frequently Asked Questions
Everything you need to know about your Rieker shopping experience.
How do I know which size to order?
Rieker shoes generally follow standard European sizing. We recommend consulting our detailed size guide on each product page, which includes measurements in centimeters to ensure the perfect fit for your feet.
What makes Rieker 'Antistress' footwear different?
Our signature Antistress technology focuses on four key properties: minimum weight, maximum reflexibility, a construction that offers space for feet to expand throughout the day, and optimum shock absorption on varying surfaces.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free standard delivery on all orders over $75. For orders below this amount, a flat shipping fee applies at checkout.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply use the prepaid return label included in your package to send the items back for a full refund or exchange.
How should I care for my Rieker leather shoes?
To maintain the quality of your shoes, we recommend cleaning them with a damp cloth and applying a high-quality leather cream or protector spray. Avoid direct heat sources when drying to prevent the leather from cracking.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.